Question 1

Do you offer same-day pickup?

Accepted Answer

Yes. Orders placed before 2:00 PM are usually ready within 30 minutes, subject to what's left on the shelf. Whole cakes need 48 hours.

Question 2

Do you deliver?

Accepted Answer

We deliver across central and east London, Tuesday to Saturday. Delivery is £4.50 and free on orders over £40.

Question 3

How far in advance should I order a cake?

Accepted Answer

Two weeks for celebration cakes, six to eight weeks for weddings. We'll always try to help with last-minute requests if the diary allows.

Question 4

Do you offer gluten-free products?

Accepted Answer

We bake a gluten-free almond cake and flourless chocolate tart daily. Our kitchen handles wheat flour, so we can't guarantee a gluten-free environment.

Question 5

Do you have vegan options?

Accepted Answer

Yes — the seeded rye, wholegrain loaf, rosemary focaccia and lemon olive oil cake are all vegan, plus oat milk on the coffee bar at no extra charge.

Question 6

Can I customise a cake?

Accepted Answer

That's most of what we do. Choose a style, sponge, filling and finish through our enquiry form and we'll come back with a quote within two working days.

Question 7

What allergens are present?

Accepted Answer

Every product page lists its allergens. The bakery works with wheat, dairy, eggs, nuts and sesame daily.

Question 8

Can I cancel my order?

Accepted Answer

Pickup and delivery orders can be cancelled free up to 12 hours before collection. Custom cakes are refundable up to 7 days before the event date.

Question 9

What payment methods do you accept?

Accepted Answer

Card, Apple Pay and Google Pay online; card and cash in the shop. (This demo site does not process real payments.)

Questions, answered.